We’re happy to have you as part of the Celonis Community! The best way to get started is to first check out our Community Guidelines and this FAQ page. Then visit the Welcome Guide section for helpful how-tos, tips, and next steps.

Your username is how others identify and interact with you in the community. It shows up on your posts and replies and helps personalize your experience so make sure to choose something professional.

Usernames are set during your first login and cannot be changed by users afterward.
If you weren’t prompted to create one or need help with your username, reach out to the community team at community@celonis.com.

1. Click on “Login” at the top right corner. 

2. Use the SSO (Single Sign-On) option by clicking Celonis ID Login.

Troubleshooting Login Issues:

• If you cannot remember your Celonis password, click on the “Forgot Password?” link is available for you on the above logging page.
• If you do not have a Celonis account, use the “Sign up” link and fill in the registration form. 

The Celonis Community offers a Federated Search feature that lets you search across all major content types—from questions and articles to product updates, documentation, and Academy resources—all in one place.

Use the tabs under the search bar to filter results by content type, and check out the Smart Assistant for quick definitions and helpful links related to your query.
 

It's the fastest way to find what you need—without switching between sections.

To ask a question or start a discussion:

1. Click the “Create topic” button on the homepage or within any category
2. Choose whether your post is a Question or a Conversation
3. Add a clear title and message
4. Select the appropriate category
5. Click “Create” to publish your post

To stay updated:

1. Go to any category
2. Click the “Subscribe” button at the top

You’ll receive email notifications when new activity happens. To manage your alerts, visit Settings > Notifications.

Use the search bar at the top of any page to find:

• Answers to specific questions
• Related topics and how-tos
• Public content from Celonis Documentation and Celonis Academy 

Please note: You currently cannot search for users in the community.

• Question: Use when you're looking for a specific answer or help with a problem
• ​​​Conversation: Use when starting a discussion, sharing experiences, or exchanging ideas
   

To customize your experience:

1. Click your avatar in the top right
2. Go to Settings > Notifications

Adjust how often you get updates on posts, replies, mentions, and subscriptions

If you come across content that goes against our Community Guidelines:

1. Click the three dots (...) below the post
2. Select “Report”

 A moderator will review and take action if needed.

The community is a great place to ask questions and learn from others. If you're dealing with bugs, account issues, or technical problems, head over to the Celonis Support Center to get help from the Celonis Support team.

You can follow individual members, but there’s currently no way to search for them directly. If you’re looking to stay connected with a specific member, here are a few workarounds: 

• Engage in discussions where they’re active to see their latest contributions
• Bookmark threads or subscribe to categories they frequently post in

Currently, blog contributions are limited to Celonis employees. However, we’re always open to ideas from the Celonis Community.

If you have a topic, story, or piece of content you believe would bring value to other members, feel free to reach out to the Community team at community@celonis.com. We’d love to hear from you!

Community Connect is the place to introduce yourself and get to know other members. Whether you’re new or returning, it’s a great space to say hi, share a bit about your role or interests, and start connecting with people across the Community. 

You’ll find other members doing the same, so don’t feel shy about jumping in!