The Celonis Operating Framework provides a repeatable process to drive continuous improvement projects within your organization using Celonis. This resource serves as a comprehensive guide for your Center of Excellence, detailing every phase, sub-phase, and activity—from initial demand capture to long-term solution maintenance and governance—to ensure successful deployment and sustained value realization, no matter the maturity of your CoE. By following this structured journey, your organization can effectively embed Celonis into its operational cadence and maximize its transformational impact.
Why Operating Framework?
The Celonis Operating Framework is a formalized, repeatable process designed to drive continuous improvement projects in your organization.
Serving as the blueprint for an organization's transformation journey, the Celonis Operating Framework ensures that every Celonis deployment delivers measurable, sustained value.
Why is it helpful?
- Standardizes Celonis Projects: reducing guesswork for your core teams and defining clear expectations for ways of working across the CoE, IT, and Business teams
- Ensures Value Realization: embedding value into every phase, ensuring that your efforts are consistently focused on achieving business impact
- Drives Continuous Improvement: supporting you to move away from ad-hoc analysis to a structured process for continuous improvement
- Guides Deployment: providing a common language and asset repository for organizations, enabling even newer customers to follow proven best practices
What is the Celonis Operating Framework?
The Operating Framework is built around four primary phases, ensuring comprehensive coverage of the entire Celonis project lifecycle:
In this document, you will get full framework with Deep-dives and templates that provide a starting point for all activities involved in the deployment and usage of Celonis in your organization.